ICT usage in households in 2021

The survey on the use of information and communication technology (ICT) in households and by individuals was carried out by Statistics Austria for the 20th time in 2021. Similar to last year, data collection and the reference period were affected by the COVID-19 pandemic.

Overall, data of about 3,600 households with at least one household member between the age of 16 and 74 years as well as data of about 4,600 household members in this age group was extrapolated. Data was collected from April to June 2021. The reference period was the time of the survey for household data and the last three or twelve months prior to the survey for individual data.

Since a regulation obliges each EU member state to provide data on ICT use, following a standardized questionnaire, it is possible to compare the results of this survey within the EU. The EU-wide results of the survey on ICT usage in households 2021 are expected by the end of 2021. Detailed EU-results on the information society can be found on Eurostat’s website.

The current survey showed that 95% of Austrian households had access to the internet in 2021. 78% of all households had a fixed broadband connection (e.g. DSL, cable, optical fibre). Mobile broadband connections were used by 70% of all households (e.g. via portable computers or smartphones using 3G or newer generations of technology such as UMTS, HSDPA, 4G / LTE).

93% of Austria’s resident population aged 16 to 74 years used the internet within the last three months preceding the survey – a new peak. By now, 75% of those aged 16 to 74 years have been surfing the internet several times a day. Seven out of ten individuals performed their personal banking online (71%), 57% used social networks. Overall, 61% made online phone calls - amongst individuals aged 16 to 24 years the proportion even amounted to 85%. Instant messages (e.g. WhatsApp, Facebook Messenger) were sent or received by 84% - amongst 16 to 24-year-olds instant messages were used by close to everyone (99%).

In 2021, 54% of all individuals aged 16 to 74 years bought goods or services online within the last three months prior to the survey. Clothes were still bought most commonly (68% of all online-shoppers within the last three months). However, “deliveries from restaurants, fast-food chains or catering services” gained significant popularity and rose to second place for the first time (2020: 29%; 2021: 46%). Other popular products were “furniture, home accessories or gardening products” (37%), “printed books, magazines or newspapers” (36%) and “computers, tablets, mobile phones or accessories” (33%).

The survey also assessed “e-skills”, activities which individuals performed on a computer or a mobile device within the last three months. About two thirds of all individuals copied or moved files, pictures or other data (65%). More than half used word processing software such as Microsoft Word (60%) or installed or downloaded software or apps (56%). Approximately five out of ten individuals created files incorporating several elements such as pictures, text or tables (49%). 46% of all individuals edited photos, video or audio files, another 46% used spreadsheet software like Microsoft Excel. The setting of devices and the setting of software or apps were changed by 42% and 38% of all individuals, respectively. A tenth (10%) wrote code in a programming language. In general, the proportion of individuals who performed such activities on a computer or mobile device within the last three months increased with education level and decreased with age. Overall, the proportion of men was higher than the proportion of women. However, when looking at the data by gender as well as by age, the proportion of 16 to 24-year-old women was higher than the proportion of 16 to 24-year-old men – only exception was writing code in a programming language.

Please consult our German website for tables and charts containing further information.

Results (overview): Households with computer, Internet access and broadband connections, persons with computer and Internet usage as well as online shoppers from 2002 to 2021
Households with Internet access 2002 to 2021
Households with broadband connections 2005 to 2021
Persons with Internet usage 2005 to 2021
Online-shopper 2003 to 2021

ICT Usage in HouseholdsPrice in € *)Free Download

 
 

IKT-Einsatz in Haushalten 2019
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2019. Basic data on the having access to ...

Release date: 10/2020 ISBN:978-3-903264-57-1

 
 

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IKT-Einsatz in Haushalten 2018
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2018. Basic data on the having access to ...

Release date: 4/2019 ISBN:978-3-903264-11-3

 
 

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IKT-Einsatz in Haushalten 2017
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2017. Basic data on the having access to ...

Release date: 03/2018 ISBN:978-3-903106-78-9

 
 

23,00

 
 

(PDF, 2 MB)

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