ICT usage in households in 2020

The survey on the use of information and communication technologies (ICT) in households and among individuals was carried out by Statistics Austria for the 19th time in 2020. However, this year's survey took place under very special conditions, as the survey phase and reporting period partially coincided with the lockdown. Overall, data from around 3,500 households with at least one household member aged 16 to 74 and around 4,900 people in this age group could be used for grossing up. The field phase took place from April to June 2020. Reference period is the time of the survey for household data and the last three and twelve months, respectively, prior to the survey for individual data.

According to the survey, 90% of households in 2020 had internet access. In 73% of all households there were fixed broadband connections (e.g. DSL, cable, fiber optics) for internet access, in 67% of all households there were mobile broadband connections via cellular networks (e.g. via portable computers or smartphones with at least 3G technology such as UMTS, HSDPA, 4G / LTE) in use.

Due to a regulation which obliges EU member states to provide data on this topic, and the use of a standardized questionnaire, it is possible to compare the results of this survey within the EU. These results on ICT usage in households 2020 at EU level are expected for the end of 2020. Detailed EU results on the information society can be found on the on Eurostat’s website.

88% of 16 to 74 year-olds used the internet in the three months prior to the survey. 76% of 16-74 year olds surfed several times a day. Two thirds of all people did their banking via the Internet (66%), 60% used social networks. 60% made phone calls via the Internet, 84% among 16 to 24 year olds. In 2020, 79% sent instant messages (e.g. via WhatsApp, Facebook Messenger), among 16 to 24 year-olds, sending instant messages is used almost everywhere with 98%. One in two people listened to music via web radio or online streaming services (50%), for young people (16 to 24 year olds) the proportion was 87%. In 2020, 38% of all people viewed paid videos from commercial providers via the Internet (such as Netflix or Amazon Prime), among 16 to 24-year-olds, the proportion was 73%. Almost two thirds said they watched free videos from sharing services (64%), such as YouTube or Vimeo, while 94% of 16 to 24 year-olds did so.

56% of people between the ages of 16 and 74 bought goods or services online in the three months prior to the survey. The following goods were bought most frequently via the Internet: "Clothes" (54% of online shoppers in the last three months), "Printed books, magazines and newspapers" (33%), "Food ordered online from restaurants, fast food Chains or delivery services” (29% of online shoppers). "Computers, tablets, mobile phones or related accessories" (28%), "Furniture, home accessories or garden products" (27%) and "Sports goods" (24%) were also popular.

With Smart Home Solutions, households can control their energy management (e.g. internet-connected heating or lighting systems), their security systems (e.g. an internet-connected alarm system etc.) and their household appliances (e.g. an internet-connected vacuum cleaner) via the Internet: 25% of the respondents stated that they used internet-connected systems or devices in their household. Virtual voice assistants are used most frequently (18%). Regarding the smart home solutions like energy management, security systems and household appliances via the Internet the proportions were well below 10% (energy management: 6% of all people, security systems: 4%, household appliances: 5%).

Please consult our German website for tables and charts containing further information.

Results (overview): Households with computer, Internet access and broadband connections, persons with computer and Internet usage as well as online shoppers from 2002 to 2020
Households with Internet access 2002 to 2020
Households with broadband connections 2003 to 2020
Persons with Internet usage 2002 to 2020
Online-shopper 2003 to 2020

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IKT-Einsatz in Haushalten 2019
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2019. Basic data on the having access to ...

Release date: 10/2020 ISBN:978-3-903264-57-1

 
 

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IKT-Einsatz in Haushalten 2018
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2018. Basic data on the having access to ...

Release date: 4/2019 ISBN:978-3-903264-11-3

 
 

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IKT-Einsatz in Haushalten 2017
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2017. Basic data on the having access to ...

Release date: 03/2018 ISBN:978-3-903106-78-9

 
 

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